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Delivery Policy

  •  The company delivers products only after verification of payment.

  • Delivery of products on the website. www.echolac.co.th Shipments will be made in order of order number. by multiple items with the same order number May be shipped separately. Depends on the size of the product and product type At the Company's discretion

  • All orders will be shipped within 3-7 business days. If shipping times are longer than expected, we will contact the customer via the phone number or email address used to place the order. Buy products Moreover, in the case of certain products that are in great demand in the market This may cause a delay in delivery.

  • The company cuts off orders at 9:00 a.m. Monday - Friday (except public holidays). and public holidays) Orders with payment confirmed today will ship the next day. However, if delivery cannot be made that day, the company reserves the right to deliver the product on the next business day. or according to the agreement with the buyer

  • In the case that the customer calls Grab to pick up the product himself from 10:30 a.m. - 5:00 p.m. at the head office, Sam Khok, Pathum Thani only.

  • Caggioni uses the postal transportation system, Shopee Xpress or other transportation service providers. This is a service provider that is convenient and most suitable to reduce the burden of paying shipping costs for all customers.

  • You cannot change the location of product delivery after completing the order .

  • When the product is Already shipped The officer will notify you of product delivery confirmation. Along with notifying the product tracking number (tracking number) in the system along with the name of the company that delivers the product.

  • If the damage occurs directly from the delivery of the product. The company is willing to take responsibility for compensating the product. according to the product value that you have paid You can read more details about such compensation at Product Warranty and Refund Policy

  • The delivery person is only the person who delivers the product. There is no authority to decide on the return of products in all cases. If in doubt Please contact Echolac Customer Service Center.

  • Delivery may be delayed. due to natural disasters along the delivery route

Shipping Guarantee

  • Please sign the product receipt document every time. To be used as evidence in the event that you wish to return the product

  • Caggioni will be responsible for changing or returning the product in all cases that are the fault of the store.

  • We reserve the right not to be responsible for product damage exceeding the value of the product that has been reported, regardless of whether In any case

Incorrect address 

In the case that the customer Entered the wrong delivery address information. causing errors in the delivery of parcels, such as parcels being sent to other places Whether the address is wrong Wrong zip code or wrong phone number Will not be able to receive any compensation. from the company However, the courier may attempt to contact you. before shipping In the case of a wrong phone number The shipping service provider may not be able to contact you if the address or zip code provided is incorrect. Your package may end up in a warehouse outside your home area's service area. If so, The company will help coordinate and contact the service provider for an initial inspection. In the event that the product is returned to the company Because the information provided by the customer is incorrect. The customer must pay the shipping cost again. The company reserves the right to be responsible for shipping costs. If it is due to the customer's mistake

If the customer does not receive the product within 20 days

Please contact customer service through the following channels from 09:30 to 16:30 on Monday to Friday (excluding public holidays):
O Email: online1.luggages@gmail.com
O LINE: @ echolac
Mobile: 0846390464

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