POLICIES AND CONDITIONA FOR PRODUCT
ECHOLAC 5-YEAR LIMITED WARRANTY
We offer a 5-year limited warranty on all ECHOLAC products. This warranty covers all defects in materials and workmanship. The warranty does not cover wear and tear, cosmetic damage, damage caused by third party handling, or damage to contents.
Product warranty policies and conditions product warranty
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We guarantee only the spare parts. Bow, wheels, zippers, locks, lining, handles, hinges, and aluminum bag frames. Does not cover broken bags And there is no service for repainting bags.
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The buyer must keep and present the purchase receipt along with the warranty card at all times. To be used as evidence to show the date of purchase to service personnel.
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In case the buyer needs protection Product warranty If a breakage occurs from use through an airline, initially it is recommended to notify the airline that the customer uses immediately. The airline will also have the option of compensation for a new bag. or compensation in money The amount of compensation depends on the guarantee of each airline.
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The company will not be responsible in any way in the event that customers modify the company's products.
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without written permission from the company Even though it is under warranty period Insurance does not include vehicles. or expenses for off-site services
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Cost of shipping products to the service center The company reserves the right not to be responsible for the cost of sending products to the service center in all cases.
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Warranty conditions for this product Applicable only to products sold by Affiliates of BL GROUP or sales representatives appointed by Blue Light Industry Company Limited only.
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This guarantee Does not include accessories and various decorative materials such as bag tags, bag covers, bag straps Decorative stickers for bags, etc.
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Under the warranty for every product, the company will consider whether your product has been damaged from use. or caused by a manufacturer's error And the customer must accept the condition of the bag sent for repair. Without any arguments, bags that have been used cannot be exchanged or returned.
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The company conducts business in order to protect the highest interests of customers.
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The company reserves the right to change product warranty conditions without prior notice.
Conditions and exceptions to product warranty
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It has been altered to be different from the factory specifications.
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Intentionally damage the device Accident due to negligence Damage due to natural disasters
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The company does not guarantee product damage. Due to improper use, such as loading luggage beyond the specified weight, swinging, hitting, or transporting the bag. by ground staff of international airport Lack of care causing the bag to break, tear, dent, collapse, scratch or any accident. Including theft, being cut, tampered with until there were scratches. and causing the bag to become unusable or the customer tampering with the combination lock that the customer forgets and forgets the set number
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Customers should check the condition of their bags as soon as they arrive at their destination. If there is damage that causes the bag to become damaged, the customer can file a claim for damages with the airline company at the airline's office located in the airport. Before you take your baggage through customs (all airline companies around the world Damage to passenger baggage is guaranteed.) Customers should maintain the benefits protected by the company from which they traveled. The company is not responsible for damaged bags or other items. During the trip The warranty only includes Production problems and spare parts that deteriorate in quality are only covered by the warranty.
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Providing product repair services If some parts or materials are not replaced May need to be modified in order to be able to use normally. The customer must accept that the condition can be repaired and returned to service.
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The customer will have to pay for it.
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Cost of spare parts incurred If the customer wants to repair the product
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In cases beyond the warranty period. The company is ready to provide service. The customer will have to pay for spare parts and repair service fees. The company has no policy to be responsible for shipping costs. The customer will be responsible for the actual repair costs and shipping costs.
Maintenance channels and delivery time
Customers can choose to repair through 4 channels.
1. Repair through the store of the department repair (Repair for 30-45 days.)
2. Send Package to factory at Pathumthani (Repair for 2 weeks.)
3. Send to SriYan Branch (Repair for 2 weeks.)
4. Send by yourself at Pathumthani factory.Please contact with repair department before come to factory (Repair for 2-4 hours.)
- For imported goods, it may take longer.
- Customers must pick up the goods within 30 days from the date requested. If the period has elapsed It will be considered that you have waived your rights and the company will not be responsible
Luggage Care Center
Spare parts and luggage repair cost inquiry
Maintenance Department (Echolac)
Blue Connect Industrial Co., Ltd.
76 Moo 1, T. Krachang, A. Samkhok, Pathumthani 12160
Tell. 088-022-0023 (May)
Line ID : @blservice
