Refund/Replacement Policy and Conditions
To maximize your satisfaction, please pick up the goods immediately upon receipt of the order and payment. Under no circumstances can cancellation be made unless there are errors from the store and production, such as sending incorrect products. The product was damaged before reaching the customer's hands. If the company discovers any errors, you can return or replace the product. We must notify the store within 7 days of receiving the product. If the above deadline is exceeded, we reserve the right to consider returns based on specific circumstances.​​

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Policy and conditions for canceling, returning

products and requesting refunds for items ordered and paid for. Cannot be canceled in any case. The buyer can request a refund and/or return the product in the following situations only :

• The buyer does not receive the product or the company has delayed delivery of the product for more than 14 days. If the customer does not receive the product within 14 days, the customer can request cancellation. Order products and request a full refund. (Except for products made to order or imported by order, the company will inform you of the delivery time before ordering and cannot cancel later.)

• Products selected by the customer

• The buyer may not submit a request to return the product. and/or refund due to change of mind Unless specified in this refund and product return policy

• The company reserves the right to refund the product price. In the event that the product has a fault from the manufacturer or send the wrong product By the company Will deliver new products as you ordered. Including being responsible for shipping the product

• The company will be responsible for the shipping costs for returning the product. Only in the case that it is the result of an error by the company.

• In the case that the product is inspected and found to not be in accordance with the specified conditions. The company reserves the right to exchange by sending the original product back to the buyer.

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Exchanging or returning products because the customer has changed their mind

The company reserves the right not to accept product exchanges and returns in all cases as follows:

• The buyer may not submit a request to return the product and/or refund. Because you can change your mind.

• Not satisfied with the product. Want to change products across generations

• Order the wrong model, wrong color, wrong size

• Purchase and do not know how to use it

• Purchase the product repeatedly with someone within the family

• In the case that the product has been purchased for more than 7 business days

• The product is found to be It has been used.

• The product has been altered or has been defective or damaged by the customer.

• The product has been returned without confirmation of return from the store.

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Procedure for exchanging or returning products

1. Please contact the company to notify the return of the product within 7 days since receiving the product.

2. Ship the product back to the company. By verifiable channels, such as sending through Thailand Post Public Company Limited or private transport with tracking numbers. The company will be responsible for the shipping costs. (Return along with product cost)

3. The exchanged/returned product must be in ready-to-sell condition, that is, the product must be in its original condition or in sealed packaging. that will not be changed, damaged or damaged in any case Have complete documents Complete with all equipment and packed in packaging. In the same condition as the condition that the company Delivered to the buyer.

4. When the company receives the product and inspects for errors as previously reported. The product and shipping costs will be refunded. or exchange the product for a new one as the company has already agreed with the buyer.

5. Please send accounting evidence documents. Copy of the customer's bank account page In order for the company to proceed with the payment of the refund into your bank account. And after that the company will inform you. When the refund has already been paid (The name in the bank account and the name of the person who ordered must match. Otherwise, a refund cannot be made in any case.)

6. The company will refund the full amount of the order to the customer. Within a period of 5-7 business days after receiving written confirmation of order cancellation. You can request a refund at Email: online1.luggages@gmail.com or ID Line: @echolac.

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Requesting document correction Tax invoice/shipping note/receipt

• Requests to amend documents must be submitted within the same month as the month the document was issued only. If the month has passed, corrections cannot be made in every case.

• Requesting corrections to documents in cases where the customer has made a mistake or has not notified before delivery of the product. The customer will be responsible for the cost of sending the old documents back to the company. And the cost of sending a new set of documents to you is 50 baht/time.

• Requesting corrections to documents in the case that the company has issued the wrong document. The company will send a new set of documents to you again without collecting the cost of delivery. delivery